We collect only what we need to provide the Service. We never sell your data. Payment data is handled entirely by Creem — we never see your card number. You can delete your account at any time.
Information We Collect
Information you provide
How We Use Your Information
- Deliver analyst rating alerts to your email
- Process and manage your subscription through Creem
- Send transactional emails: account confirmation, billing notifications
- Detect and prevent fraud and abuse
- Improve the platform based on usage patterns
- Comply with legal obligations
We do not use your data to train machine learning models or display third-party advertising.
Payment Data & Creem
We never store credit card numbers or payment details. All payment processing is handled by Creem (creem.io), our Merchant of Record.
We receive from Creem only: your Creem customer ID, subscription status, and plan type. Creem's handling is governed by their Privacy Policy.
Data Retention
Data Sharing
We do not sell your personal data. We share data only with these providers:
Cookies & Analytics
- Session cookies: Required for login — cannot be disabled
- Preference cookies: Remember your settings
We do not use advertising cookies or third-party tracking for marketing.
Your Rights
- Access: Request a copy of the data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your account and personal data
- Portability: Request your data in a machine-readable format
- Withdraw consent: Opt out of email communications at any time
Contact us at contact@updowngrade.live. We will respond within 30 days.
Security
- HTTPS encryption for all data in transit
- Row-level security on our database (Supabase)
- Authentication via Supabase Auth + Google OAuth
- Limited access to production data
Children's Privacy
The Service is not directed to individuals under 18. We do not knowingly collect data from minors. Contact us at contact@updowngrade.live if you believe a minor has submitted data.
Changes to This Policy
We may update this Privacy Policy. We will notify you of material changes via email and by updating the date above. Continued use of the Service constitutes acceptance.
Contact
Email: contact@updowngrade.live
Website: updowngrade.live
Response time: Within 30 days for data requests